Terms of service
Last Updated: July 24, 2026
Welcome to TheKeyCharm.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and all related content. By visiting our website or purchasing products from us, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
Throughout these Terms, the words "Company," "we," "our," and "us" refer to TheKeyCharm.store, while "customer," "user," and "you" refer to anyone accessing or using our website.
These Terms apply to all visitors, customers, merchants, affiliates, browsers, vendors, and anyone accessing our website.
1. General Conditions
You agree to use this website only for lawful purposes and in accordance with these Terms. You may not use our website in any manner that could damage, disable, interfere with, or impair the operation of the website or interfere with any other user's experience.
We reserve the right to refuse service, suspend accounts, limit purchases, or cancel orders at our sole discretion where we reasonably believe a customer has violated these Terms, engaged in fraudulent activity, abused promotional offers, or otherwise acted in a manner that may harm our business or other customers.
2. Eligibility
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained permission from a parent or legal guardian to use this website.
You agree that all information you provide during checkout, account registration, or customer support communications is accurate, complete, and current.
3. Products and Services
TheKeyCharm.store specializes in keychains, bag charms, badge holders, novelty accessories, everyday carry accessories, and related lifestyle products.
We continually improve our product collection. Therefore, products may be added, discontinued, modified, or replaced without prior notice.
We reserve the right to limit the sale of any product to any person, geographic region, or jurisdiction where permitted by law.
Product availability is not guaranteed until an order has been accepted and payment has been successfully processed.
4. Product Information
We make every reasonable effort to ensure that product descriptions, specifications, dimensions, colors, compatibility information, and images accurately represent the products we sell.
However, actual colors may vary depending on monitor settings, lighting conditions, photography, manufacturing variations, and individual device displays.
Minor differences in size, finish, texture, transparency, color shade, printing position, packaging, or manufacturing details do not constitute defects.
Measurements shown on product pages are approximate and may vary slightly due to manual measurement or production tolerances.
5. Pricing
All prices displayed on our website are listed in the currency selected by the customer or displayed during checkout.
Prices may be changed at any time without prior notice.
Price changes do not affect orders that have already been accepted and successfully processed.
Although we strive for accuracy, pricing errors may occasionally occur due to technical issues or human error. If an obvious pricing mistake is discovered after an order is placed, we reserve the right to cancel the order and issue a full refund before shipment.
6. Orders
Submitting an order does not automatically create a binding contract.
Your order represents an offer to purchase products from TheKeyCharm.store.
We reserve the right to accept or reject any order for reasons including but not limited to:
Product availability
Inventory discrepancies
Pricing errors
Payment verification issues
Shipping restrictions
Suspected fraud
Duplicate orders
Violation of these Terms
An order is considered accepted only after payment has been authorized and processing has begun.
7. Payment
We accept payment methods offered during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
If payment authorization fails, the order may be cancelled automatically.
We do not store complete credit card information on our servers. Payment processing is handled through trusted third-party payment providers using secure encryption technologies.
8. Shipping
Shipping times shown on our website are estimates only and should not be interpreted as guaranteed delivery dates.
Unexpected delays caused by customs inspections, weather conditions, transportation disruptions, holidays, carrier limitations, government actions, or other circumstances beyond our reasonable control may occur.
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address may require additional shipping charges before reshipment.
Further details are available in our Shipping Policy.
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
By placing an order, you acknowledge that you have reviewed and accepted the terms described in that policy.
The Company reserves the right to inspect returned products before approving refunds.
Refunds may be refused where products do not satisfy the eligibility requirements described in our Return & Refund Policy.
10. Intellectual Property
All content available on TheKeyCharm.store, including but not limited to text, graphics, icons, product photography, illustrations, website layout, logos, branding, videos, page designs, downloadable materials, software, and other visual elements, is owned by or licensed to TheKeyCharm.store unless otherwise stated.
No part of this website may be copied, reproduced, distributed, modified, published, sold, or used for commercial purposes without our prior written permission.
Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.
11. Third-Party Content
Our website may contain links to third-party websites, services, payment providers, shipping carriers, or external resources.
These third-party websites operate independently of TheKeyCharm.store.
We do not control, endorse, or guarantee the accuracy, security, availability, or content of third-party websites.
Your interactions with third-party services are governed by their own policies and terms.
12. User Conduct
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with website security.
Use automated systems to scrape website content.
Submit false information.
Impersonate another person.
Abuse customer support.
Attempt payment fraud.
Create multiple accounts to exploit promotions.
Resell products using misleading representations of our brand.
Any violation may result in suspension of access, cancellation of orders, or legal action where appropriate.
13. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately if you suspect unauthorized access to your account.
We are not responsible for losses resulting from your failure to safeguard your account information.
We reserve the right to suspend or terminate accounts that violate these Terms.
14. Promotional Offers
From time to time, we may offer promotional discounts, coupons, free gifts, loyalty rewards, or limited-time campaigns.
Promotions cannot be exchanged for cash and may not be combined unless expressly stated.
We reserve the right to modify, suspend, or cancel promotional campaigns at any time.
Where abuse or misuse is detected, promotional benefits may be cancelled and related orders may be refused.
15. Accuracy of Information
Although we strive to provide accurate information, we do not warrant that every description, image, specification, or statement on the website is always complete, current, or error-free.
Occasionally there may be typographical errors, pricing inaccuracies, inventory discrepancies, or technical mistakes.
We reserve the right to correct errors, update information, or cancel affected orders without prior notice.
16. Limitation of Liability
To the fullest extent permitted by applicable law, TheKeyCharm.store shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of our website or products.
This includes, without limitation, loss of profits, business interruption, loss of data, loss of opportunity, or other economic losses.
Our maximum liability relating to any purchase shall not exceed the amount actually paid by the customer for the product giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
17. Disclaimer of Warranties
Except as required by applicable law, all products and services are provided on an "as is" and "as available" basis.
We do not guarantee uninterrupted website availability, continuous access, or that the website will always be free from errors, viruses, or technical interruptions.
Product durability, compatibility, or suitability depends upon proper use and reasonable care by the customer.
18. Indemnification
You agree to indemnify, defend, and hold harmless TheKeyCharm.store, its owners, employees, contractors, suppliers, fulfillment partners, affiliates, and service providers from any claims, liabilities, damages, losses, costs, or legal expenses arising from:
Your violation of these Terms.
Your misuse of our website.
Your infringement of another person's rights.
Your unlawful conduct.
Your negligent or fraudulent actions.
19. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be collected, processed, stored, and used as described in our Privacy Policy for order fulfillment, payment processing, customer support, fraud prevention, and legal compliance.
20. Force Majeure
We shall not be responsible for delays or failures to perform our obligations where such delays result from events beyond our reasonable control.
These events include natural disasters, severe weather, fire, flood, war, terrorism, labor disputes, pandemics, government restrictions, transportation interruptions, customs delays, cyberattacks, power outages, supplier failures, or other force majeure events.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada and the Province of Quebec, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved before the courts having appropriate jurisdiction unless applicable consumer protection legislation provides otherwise.
22. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted to the maximum extent permitted by law while the remaining provisions shall remain fully effective.
The invalidity of one provision does not affect the enforceability of the remaining provisions.
23. Entire Agreement
These Terms, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, Legal Notice, and any additional policies published on TheKeyCharm.store, constitute the complete agreement between you and TheKeyCharm.store regarding your use of our website and services.
Any prior agreements, discussions, representations, or understandings relating to the same subject matter are superseded by these Terms.
24. Changes to These Terms
We reserve the right to revise, modify, update, or replace these Terms at any time.
Changes become effective immediately upon publication on this website unless otherwise required by applicable law.
Your continued use of TheKeyCharm.store after updated Terms are posted constitutes your acceptance of those changes.
We encourage customers to review these Terms periodically before making purchases.
25. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
TheKeyCharm.store
1209 Ave Van Horne
Outremont, Quebec H2V 3S5
Canada
Email: support@TheKeyCharm.store
Phone: (416) 742-2222
Our customer support team will respond as promptly as reasonably possible during normal business operations and will make every effort to assist you with questions regarding our products, orders, policies, or these Terms of Service.