Shipping policy
Last Updated: July 24, 2026
Thank you for shopping with TheKeyCharm.store. We are committed to delivering your order safely, efficiently, and with the level of care you expect from our brand. Every package is prepared with attention to quality and shipped through trusted logistics partners to ensure a smooth delivery experience. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after dispatch. By placing an order through our website, you agree to the terms outlined below.
1. Shipping Coverage
TheKeyCharm.store proudly offers worldwide shipping. We currently ship to most countries and regions where our shipping partners operate. If shipping restrictions apply to your location due to local regulations, carrier limitations, or international trade restrictions, we will notify you as soon as possible after your order is placed.
Some remote islands, military addresses, or restricted regions may require additional transit time or may not be serviceable.
2. Free Worldwide Shipping
We are pleased to offer Free Worldwide Shipping on all eligible orders unless otherwise stated on a product page or during checkout.
No minimum purchase is required unless specified as part of a promotional campaign.
Additional customs duties, import taxes, or local government fees, where applicable, remain the responsibility of the customer unless otherwise required by law.
3. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During holidays, promotional events, or periods of unusually high order volume, processing times may be slightly longer. If significant delays occur, we will make reasonable efforts to notify affected customers.
Once an order has entered processing, modifications or cancellations may no longer be possible.
4. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is typically:
7–10 business days
Delivery estimates are provided for general guidance only and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
Destination country
Customs clearance
Weather conditions
Carrier operations
Public holidays
Transportation disruptions
Local delivery services
Remote delivery locations
5. Shipment Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information whenever available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Tracking updates are managed by the shipping carrier and may occasionally experience delays.
6. Multiple Shipments
To provide faster delivery, products from the same order may occasionally be shipped separately.
If your order contains multiple products, you may receive multiple tracking numbers and separate deliveries.
You will not be charged additional shipping fees for split shipments.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review all shipping information before submitting your order.
TheKeyCharm.store is not responsible for delays, failed deliveries, or returned packages resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing your order, please contact us immediately at support@TheKeyCharm.store. While we will do our best to assist, address changes cannot be guaranteed once processing has begun.
8. Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by local customs authorities and are outside the control of TheKeyCharm.store.
Customers are responsible for paying any applicable customs duties, taxes, or government fees unless otherwise required by law.
We recommend contacting your local customs office before placing an international order if you have questions regarding possible import charges.
9. Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
Possible causes include:
Severe weather
Natural disasters
Public holidays
Customs inspections
Transportation disruptions
Carrier delays
Airport congestion
Government regulations
Political events
Global logistics interruptions
Unexpected supplier delays
Delivery delays do not automatically qualify an order for cancellation or compensation.
We appreciate your patience and understanding in these situations.
10. Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.
Before reporting a package as lost, we recommend checking:
Your mailbox
Parcel lockers
Reception desks
Building management
Neighbors
Safe delivery locations
Local postal offices
If necessary, we will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
11. Incorrect or Damaged Deliveries
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, incorrect, or incomplete item, contact us within a reasonable time after delivery.
Please include:
Your order number
A description of the issue
Photographs of the product
Photographs of the packaging
Photographs of the shipping label
Our support team will review the information and determine the most appropriate solution, which may include a replacement, partial refund, or full refund in accordance with our Return & Refund Policy.
12. Undeliverable Packages
Packages may be returned to us if they cannot be delivered because of:
Incorrect address
Incomplete address
Failed delivery attempts
Customer refusal
Unclaimed parcels
Restricted delivery locations
If a package is returned for reasons attributable to the customer, additional shipping charges may apply before reshipment.
If reshipment is declined, any refund will be processed in accordance with our Return & Refund Policy and may exclude shipping or carrier-related costs where permitted by law.
13. Order Changes and Cancellations
We begin processing orders promptly to minimize delivery times.
For this reason, changes to shipping addresses, products, quantities, or order cancellations cannot be guaranteed after an order has been placed.
If you need assistance, please contact support@TheKeyCharm.store as soon as possible.
If the order has not yet entered processing, we may be able to accommodate your request.
14. Shipping Restrictions
Certain products may be unavailable for shipment to specific countries due to legal restrictions, transportation regulations, or carrier limitations.
If shipping to your location becomes unavailable after purchase, we will contact you to discuss an alternative solution, including a replacement product or refund if appropriate.
15. Risk of Loss
Ownership and risk of loss generally transfer to the customer upon successful delivery to the shipping address provided during checkout, unless otherwise required by applicable law.
Customers are responsible for ensuring that someone is available to receive the package where necessary.
16. Contact Us
If you have questions regarding shipping, delivery, tracking, or your order status, please contact us:
TheKeyCharm.store
1209 Ave Van Horne
Outremont, Quebec H2V 3S5
Canada
Email: support@TheKeyCharm.store
Phone: (416) 742-2222
Our customer support team is always happy to assist and will respond as quickly as reasonably possible to help ensure your shopping experience with TheKeyCharm.store is smooth, reliable, and enjoyable.